CMS Releases New Videos for Agents and Brokers

Centers for Medicare and Medicaid Services

CMS is excited to announce the release of two new videos for agents and brokers participating in the Federally-facilitated Marketplaces (FFMs).

For additional information about how you can help consumers enroll in and use health coverage through the Individual Marketplace or Small Business Health Options (SHOP) Marketplace, please visit the Agents and Brokers Resources webpage.

Contact CMS:

  • For information about the FFM agent and broker program, contact the Producer and Assister Help Desk via email at or call the Agent and Broker Call Center at 1-855-267-1515 and select option “1.”
  • Direct questions about a client’s Individual Marketplace plan to the Marketplace Call Center at 1-800-318-2596.
  • Direct questions about SHOP Marketplace coverage to the SHOP Call Center at 1-800-706-7893.